Existing-system problems and planned replacement work are captured as different request types.
Heating and Cooling Repair & Installation
Choose the equipment first, then choose repair or installation. Air conditioners, furnaces and heat pumps have separate repair and installation options so symptoms, replacement goals and property details stay clear.
Equipment location, access, venting and outdoor-unit placement can be included before follow-up.
Safe photos of equipment, controls and surrounding access can help show what the contractor should expect.
Air Conditioning, Furnace and Heat-Pump Services
Start with the system that is affected, then choose the matching repair or installation option for service-specific details and a request form.
Air Conditioning
Use repair for cooling, cycling, condensate, noise or control problems. Use installation when the main goal is replacement or new cooling equipment.
Furnaces
Use repair for no-heat, cycling, ignition or control symptoms. Use installation for planned furnace replacement or a new heating-system installation.
Heat Pumps
Use repair for heating, cooling, defrost, outdoor-unit or control problems. Use installation for planned heat-pump replacement or a new system.
Start With the Goal, Not a Guessed Component
For repair, describe what the system does now: whether it starts, heats or cools, cycles normally, drains condensate and responds to controls. For installation, describe the existing equipment, what is being replaced and the physical conditions around the job.
If you smell natural gas, leave the area immediately and call 911 or Enbridge Gas at 1-866-763-5427 from a safe location. Do not wait for a website response.
Choose the Exact System in the Form
Heating & Cooling is already selected. Choose AC, furnace, heat pump, repair or installation, then add the property and equipment details that apply.
Request Heating or Cooling Repair or Installation
Tell us what needs repair or installation, where the property is located and what is happening. A participating independent contractor can review the request and follow up about next steps.
Heating and Cooling Service in Ajax, Pickering and Mississauga
City-specific service information adds practical property and access details in these areas. Other Toronto and GTA addresses can still be submitted through the form.
Ajax
Pickering
Mississauga
Before You Submit a Request
Choose the work type that matches the actual goal and use the form to describe what is happening at the property.
Should I choose repair or installation?
Choose repair when existing equipment is malfunctioning and the cause still needs diagnosis. Choose installation or replacement when planned new equipment is the primary goal.
Can I submit a request without knowing the failed part?
Yes. Describe the operating pattern, equipment type, controls, sounds, water, icing or other observable changes rather than guessing at a component.
Can I submit a request if my city is not listed?
Yes. Enter the exact Toronto or GTA service address in the form so availability can be reviewed.
What if I smell natural gas?
Leave the area immediately and call 911 or Enbridge Gas at 1-866-763-5427 from a safe location. Do not wait for a website response.
Request Repair or Installation
Choose the exact system and send the property details in the form.