Decision support
Should You Repair or Replace the Appliance?
The right decision depends on the diagnosis, safety, appliance age, repair cost, expected remaining life, parts, efficiency, condition and how the appliance fits the space.
Request Service
FactorRepair may make sense whenReplacement may make sense when
DiagnosisThe failed part is identifiable and the rest of the appliance is in good condition.Multiple systems are failing or the diagnosis reveals extensive damage.
AgeThe appliance remains within a reasonable service life for its condition and use.It is near the end of expected life and has a history of repairs.
PartsParts are available at a reasonable cost and lead time.Critical parts are discontinued, delayed or unusually expensive.
Fit and installationThe appliance fits a custom space or matching set that would be difficult to replace.Replacement would improve fit, capacity, efficiency or usability.
Safety and reliabilityThe issue can be repaired safely and the appliance is otherwise dependable.There are repeated safety concerns, severe corrosion, damage or unreliable operation.
Avoid guessing from symptoms alone
A Diagnosis Comes Before the Decision
The same symptom can have several causes. A refrigerator that is warm, washer that will not drain or dryer that will not heat may have a focused failure or a more extensive problem. Do not approve a major repair or replacement based only on a generic online estimate.
Start with the facts
Submit the Appliance, Age, Symptoms and Model
The service provider can review the request and explain what needs to be checked before you decide whether to repair or replace it.
Submit a Service Request