Privacy Policy

This policy applies to ApplianceRepairGTA.ca. It may be updated when the website, tools, contractor relationships or legal requirements change. The current version will always be posted on this page.

What Appliance Repair GTA is

ApplianceRepairGTA.ca is a lead-generation and referral website. It does not itself perform appliance repairs or employ appliance technicians. The website collects service-request information through an online form and may share that information with one or more independent appliance repair contractors so an available contractor can contact you to discuss the request.

What information we collect

When you submit a repair or installation request, information you provide may include:

• Your name and contact information (phone number, email address)
• Service address, city, postal code and property type
• Appliance type, brand, model number and error code
• A description of the problem and preferred timing
• Photos or files you choose to upload
• The page you submitted from and your preferred contact preference

The website and its hosting environment may also process technical information automatically, such as your IP address, browser type, device information, referring page and general site-usage data.

Why we collect and use your information

Information submitted through the request form is used to:

• Review the appliance type, location and job requirements
• Share request details with one or more participating independent appliance repair contractors for review
• Send a confirmation to you where that feature is configured
• Maintain a private record of submitted requests
• Prevent abuse, spam or fraudulent submissions
• Troubleshoot and operate the website
• Meet reasonable legal, security or recordkeeping obligations

Sharing with independent contractors

The service-request form includes an acknowledgement that request details may be shared with one or more independent appliance repair contractors. A participating contractor who reviews the request may then contact you directly about diagnosis, service availability, scheduling, parts, pricing, payment and any workmanship terms they offer.

Independent contractors who receive your request are not employees of Appliance Repair GTA. Their handling of your information once it is shared with them is governed by their own practices. We do not control what a contractor does with information after it is shared.

We do not sell or rent customer information for unrelated third-party advertising or marketing purposes.

Cookies, analytics and third-party tools

WordPress and the hosting environment use cookies and similar technical storage necessary for the website to function. Additional tools that may be used when configured on the live website include analytics, conversion tracking, spam protection, caching, content delivery and security services. Each of these services may process information according to their own terms.

This policy reflects the general approach to data use. Where specific analytics or tracking tools are enabled on the live website, this section should be updated to name those tools.

Storage, retention and safeguards

Service-request records may be stored in WordPress, in associated media records for uploaded files, in private email systems, and in hosting or backup infrastructure. Reasonable technical and organizational safeguards are used to protect personal information against unauthorized access, loss, misuse or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. Information is retained only as long as reasonably necessary for service-request handling, operational records, security, legal requirements and dispute resolution, after which it is deleted or anonymized where appropriate.

Your Rights: Access, Correction and Deletion

Where applicable privacy law gives you a right to request access to your personal information, ask for corrections, or request deletion of records subject to lawful retention requirements, you may contact the site operator using the website request page. Clearly state in your message that it concerns a privacy request rather than an appliance service request. We will respond within a reasonable timeframe.

Canadian privacy law

Where the Personal Information Protection and Electronic Documents Act (PIPEDA) or another applicable Canadian federal or provincial privacy law applies, personal information will be collected, used and disclosed only for appropriate identified purposes, with safeguards appropriate to the sensitivity of the information. If commercial electronic messages are sent beyond service-request communications, applicable Canadian Anti-Spam Legislation (CASL) requirements will also be followed.

Links to other websites

The website may link to third-party websites, including contractor websites, manufacturer pages or other resources. Those websites operate under their own privacy policies. Appliance Repair GTA is not responsible for the privacy practices or content of any external site.

Changes to this policy

This Privacy Policy may be updated when website features, data tools, contractor arrangements, legal requirements or operational practices change. The updated version will be posted on this page. Continued use of the website after an update constitutes acceptance of the revised policy.

Contact about this policy

To contact the site operator about this Privacy Policy, use the website request page. No business email address is published publicly on this website. State clearly in your message that it is a privacy enquiry rather than a service request.